PayKey enables banks, telcos, and mobile wallets to offer customers instant access to financial services, including P2P payments, balance check and top-ups – from within ANY mobile app. Our patented Social Payments Solution™ creates a frictionless experience and is already serving 20+ banks and digital wallets around the world, including HSBC, Standard Chartered and ING.
We are looking for a Customer Success Manager to join our sales team.
IN THIS ROLE YOU WILL:
- Plan and provide an outstanding onboarding experience to PayKey’s new customers;
- Monitor usage and engagement level and work together with the clients to optimize and demonstrate constant value;
- Drive customer’s renewal by monitoring and maintaining excellent customer health in all aspects;
- Drive growth by identifying upgrade / up-sell / cross-sell opportunities and generating new revenues with existing customers;
- Develop exceptional relationships with PayKey’s customers by functioning as a trusted advisor and grooming PayKey’s champions on the customer’s side;
- Provide business insights internally for improving PayKey’s customers’ experience.
THE EXPERIENCE WE’RE LOOKING FOR:
- 5+ years of experience in Enterprise Customer Success or Account Management in B2B (or better B2B2C) SaaS companies;
- Experienced with owning customer’s renewals and expansions technically and commercially;
- Exceptional customer orientation, interpersonal, listening, written and verbal communication skills – a MUST;
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level;
- English fluency both verbal and written – a must;
- Additional languages spoken, especially Spanish or Portuguese – a strong advantage;
- Knowledge and experience working in the Fintech industry – an advantage;
- Ability to be an independent, proactive and out of the box thinker;
- Travel required – initially 10-20%, can grow over time.